Brankas Support
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What is Brankas Disburse?
Brankas Disburse enables you to pay out from corporate accounts to multiple bank accounts in a single request.
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How does Brankas Disburse work?
Brankas Disburse APIs aggregates disbursement transactions between your corporate account(s) and banks. Custom requirements are available upon requests.
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How do I get started on Brankas Disburse?
Listed are the steps to onboard Brankas Disburse via Brankas Dashboard:
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How can I learn more about Brankas Disburse?
Learn more about Disburse on our product page and Brankas API Reference. Alternatively, do reach out to our team at support@brank.as for demonstration.
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What are the minimum requirements to onboard Brankas Disburse?
To onboard Brankas Disburse, you are required to have at least one corporate bank account with either of our bank partners in The Philippines or Indonesia. Brankas can assist in account creation if required.
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How long does it take to create a corporate bank account?
Generally, the process takes from 1 to 3 weeks, depending on the bank’s internal processes.
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How long does it take to grant API access to my corporate bank account?
Generally, the process takes from 1 to 3 weeks, depending on the bank’s internal processes.
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Do I need an active corporate bank account to request for API access?
The time required to activate a corporate account depends on the bank’s internal process.
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Is Brankas disburse available 24/7?
You can disburse funds anytime. However, do keep a lookout for banks’ scheduled maintenance.
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Will the beneficiary receive notification upon successful disbursement?
Yes, a successful notification will be sent to the beneficiary via email.
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Can I cancel a disbursement request?
Disbursement requests cannot be retracted or cancelled. Do ensure that the details of the disbursement are accurate before transacting.
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How can Brankas Disburse support my reconciliation activities?
Brankas Dashboard provides an overview of disbursements transacted. You may view statuses, details of the disbursement and filter through for easy reconciliation. You can also download the disbursements report.
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What encryption is used and where in the system flow?
SHA and BASE64 Encoder are used for encryption. SHA algorithm hashes the users’ credentials to access the dashboard UI. BASE64 encodes the access token.
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Are end users' bank details safe transacting with Brankas?
Yes, Brankas runs transactions between end users and banks via APIs. Brankas is SSL certified, ensuring encrypted connection whilst transacting online. Brankas is also ISO 27001 compliant with the Data Privacy Act protecting both the merchant and customer in the transaction process.
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Are merchants able to know the drop-off reasons if and when payment fails?
Direct has a comprehensive and evolving status list. Merchants are able to create transaction funnels based on these statuses and analyse conversions.
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Are the end user credentials safe with Brankas Direct?
User credentials or TFA/OTP of transactions are not saved and stored during the payment process.
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Brankas manages payment processing. How do we ensure that funds are transferred real time?
Brankas no longer utilises this feature.
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Can a transaction be refunded or reversed?
Refunds, reversals or retraction of transactions are currently unavailable on Direct.
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Can Brankas Tap / Payment pages open on a webpage instead of an app
Brankas Tap is built to open as a webview inside your application. For a seamless experience, it does not open a new browser.
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Can I add multiple destination bank accounts?
Yes, Direct allows you to add multiple destination accounts. You can do it via Brankas Dashboard > Settings > Direct tab.