How Can We Help You? | Help & Support

Brankas Support

How can we help?

Contact Support

If you can’t find what you need or need further assistance, contact us.

Do I need an active corporate bank account to request for API access?

The time required to activate a corporate account depends on the bank’s internal process.
Is Brankas disburse available 24/7?

You can disburse funds anytime. However, do keep a lookout for banks’ scheduled maintenance.
Will the beneficiary receive notification upon successful disbursement?

Yes, a successful notification will be sent to the beneficiary via email.
Can I cancel a disbursement request?

Disbursement requests cannot be retracted or cancelled. Do ensure that the details of the disbursement are accurate before transacting.
How can Brankas Disburse support my reconciliation activities?

Brankas Dashboard provides an overview of disbursements transacted. You may view statuses, details of the disbursement and filter through for easy reconciliation. You can also download the disbursements report.
What encryption is used and where in the system flow?

SHA and BASE64 Encoder are used for encryption. SHA algorithm hashes the users’ credentials to access the dashboard UI. BASE64 encodes the access token.
Are merchants able to know the drop-off reasons if and when payment fails?

Direct has a comprehensive and evolving status list. Merchants are able to create transaction funnels based on these statuses and analyse conversions.
Are the end user credentials safe with Brankas Direct?

User credentials or TFA/OTP of transactions are not saved and stored during the payment process.
Brankas manages payment processing. How do we ensure that funds are transferred real time?

Brankas no longer utilises this feature.
Can a transaction be refunded or reversed?

Refunds, reversals or retraction of transactions are currently unavailable on Direct.
Can Brankas Tap / Payment pages open on a webpage instead of an app

Brankas Tap is built to open as a webview inside your application. For a seamless experience, it does not open a new browser.
Can I add multiple destination bank accounts?

Yes, Direct allows you to add multiple destination accounts. You can do it via Brankas Dashboard > Settings > Direct tab.
Can I customize Direct payment pages to fit my company’s branding?

Reach out to our team at support@brank.as to request for customization.
Can the user opt not to store the credentials while binding their account using Remember Me feature?

During account binding with Remember Me feature, the credentials are being hashed and stored in the end user’s device’s cookie storage. If the end user is not willing for their credentials to be stored using Remember Me feature, then during login form they can choose not to tick the Remember me on this device button.
Can we integrate with Direct’s API to host on our payment pages without Brankas Tap?

Currently, Direct’s API requires Brankas Tap to process payments. Brankas Tap authenticates and transfers logic of our bank partners.
Do end users have to log in for every transaction?

For security reasons, end users are required to log in for every transaction. However, Direct has a feature called “Remember me” that allows users to authorize Direct to hash and store their login credentials on the user’s device level. For the subsequent transactions, users can bypass the login credentials altogether and proceed to authorizing transfers. Removing the steps/frictions in transacting.
Do I need to set up agreements with the source banks to list them as payment options?

You don’t need to set up anything with the source banks to receive funds. You are only required to set up one destination bank account to start collecting funds from various banks that Direct has enabled as payment options, as long as the bank is within the same country of operations.