Brankas Support
How can we help?
Contact Support
If you can’t find what you need or need further assistance, contact us.
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Are merchants able to know the drop-off reasons if and when payment fails?
Direct has a comprehensive and evolving status list. Merchants are able to create transaction funnels based on these statuses and analyse conversions.
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Are the end user credentials safe with Brankas Direct?
User credentials or TFA/OTP of transactions are not saved and stored during the payment process.
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Brankas manages payment processing. How do we ensure that funds are transferred real time?
Brankas no longer utilises this feature.
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Can a transaction be refunded or reversed?
Refunds, reversals or retraction of transactions are currently unavailable on Direct.
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Can Brankas Tap / Payment pages open on a webpage instead of an app
Brankas Tap is built to open as a webview inside your application. For a seamless experience, it does not open a new browser.
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Can I add multiple destination bank accounts?
Yes, Direct allows you to add multiple destination accounts. You can do it via Brankas Dashboard > Settings > Direct tab.
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Can I check the transaction status?
Yes, you can view all invoices status on the Transaction History page.
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Can I customize Direct payment pages to fit my company’s branding?
Reach out to our team at support@brank.as to request for customization.
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Can I update the bank account number details saved in my Pay account?
Yes, you can update saved account details by going to Settings > Destination Account. Update the necessary details and click Save. You will receive an email notification of the changes updated.
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Can the user opt not to store the credentials while binding their account using Remember Me feature?
During account binding with Remember Me feature, the credentials are being hashed and stored in the end user’s device’s cookie storage. If the end user is not willing for their credentials to be stored using Remember Me feature, then during login form they can choose not to tick the
Remember me on this devicebutton. -
Can we integrate with Direct’s API to host on our payment pages without Brankas Tap?
Currently, Direct’s API requires Brankas Tap to process payments. Brankas Tap authenticates and transfers logic of our bank partners.
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Do end users have to log in for every transaction?
For security reasons, end users are required to log in for every transaction. However, Direct has a feature called “Remember me” that allows users to authorize Direct to hash and store their login credentials on the user’s device level. For the subsequent transactions, users can bypass the login credentials altogether and proceed to authorizing transfers. Removing the steps/frictions in transacting.
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Do I need to set up agreements with the source banks to list them as payment options?
You don’t need to set up anything with the source banks to receive funds. You are only required to set up one destination bank account to start collecting funds from various banks that Direct has enabled as payment options, as long as the bank is within the same country of operations.
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Do merchants have to specify the source bank for the end customers?
Users can select a source bank from the bank selector page on our payment page, multiple banks are listed as options to choose from.
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Do users have to enter their credentials for every transaction?
With the ‘Remember me’ feature, users can bypass the need to enter their credentials subsequently.
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Do you store the end user’s bank credentials? Can you pass on the end user’s bank account information to my system?
Due to compliance, Brankas Direct does not store end users bank credentials on our system.
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Does Brankas Direct send a callback of each transaction? How to set it up?
Does Brankas Direct send a callback of each transaction? How to set it up?
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Does Direct also provide an interface to initiate checkout?
Brankas Direct provides merchants with a single API for checkout. User Interface of checkout requires merchants to utilise their app UI. End users can select to checkout and then trigger a checkout API call to Brankas Direct.
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How can I be sure that Brankas Pay is safe and secure?
Brankas Pay is SSL certified, ensuring encrypted connection whilst transacting online. Pay is also ISO 27001 compliant with the Data Privacy Act protecting both the merchant and customer in the transaction process."
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How do I check my destination account details?
Click on your username on the Pay Dashboard and you will be directed to the Settings page.