Brankas Support
How can we help?
Contact Support
If you can’t find what you need or need further assistance, contact us.
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Do merchants have to specify the source bank for the end customers?
Users can select a source bank from the bank selector page on our payment page, multiple banks are listed as options to choose from.
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Do you store the end user’s bank credentials? Can you pass on the end user’s bank account information to my system?
Due to compliance, Brankas Direct does not store end users bank credentials on our system.
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Does Brankas Direct send a callback of each transaction? How to set it up?
Does Brankas Direct send a callback of each transaction? How to set it up?
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Does Direct also provide an interface to initiate checkout?
Brankas Direct provides merchants with a single API for checkout. User Interface of checkout requires merchants to utilise their app UI. End users can select to checkout and then trigger a checkout API call to Brankas Direct.
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How can I be sure that Brankas Pay is safe and secure?
Brankas Pay is SSL certified, ensuring encrypted connection whilst transacting online. Pay is also ISO 27001 compliant with the Data Privacy Act protecting both the merchant and customer in the transaction process."
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How do I check my destination account details?
Click on your username on the Pay Dashboard and you will be directed to the Settings page.
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How do I get started on the Brankas Direct? What is the process time required to have Direct service live?
Create an account in https://dashboard.brank.as/ (2 mins), Sandbox product discovery in Brankas Dashboard (1 hour), Development / Integration (~3 to 7 days), Go-live process (~3 to 7 days)
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How do I go-live?
Log in, Select go live, complete KYC process, send a request to go-live to support@brank.as
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How do I integrate Brankas Direct to my ecommerce store?
Simply Create an account with Brankas Direct and download ready available plugins on the respective ecommerce stores.
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How do I trace and reconcile transactions?
You can view Direct Transaction History in the Brankas Dashboard by clicking on the Direct menu on the left. Apply filters to easily find transactions. We also provide End of Day (EOD) transaction reports that you can retrieve at T+1 and onwards.
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How do I track invoices created?
You can track and view created invoices on the Transaction History page. Pay links are available for resharing.
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How do I waive or minimize interbank transaction fees imposed by banks?
You can waive the interbank fees by creating an account in every bank enabling intrabank transfers where there will be no fees imposed.
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How does Brankas and the bank charge transfer fees?
Banks charge end users with interbank fees upon successful transactions. Destination banks charge interbank fees to the source banks. You can waive the interbank fees by creating an account in every bank enabling intrabank transfers where there will be no fees imposed.
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How does Brankas Pay benefit customers?
Customers can complete their purchases with bank transfers without the need to open their bank app, visit a physical ATM or send screenshots for proof of payment.
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How does Brankas Pay benefit merchants?
Brankas Pay enables you to collect payment via bank transfers that enables you to save on merchant transaction fees. It also enables you to track and reconcile payments easily.
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How does Brankas routes funds and what are the bank transfer fees when as an example, HSBC is set as the destination account?
Banks charge end users the interbank fee upon successful transactions.
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How to complete a transaction with Brankas Direct?
Brankas Direct allows your end users to complete transactions securely and easily via APIs. To complete transactions with Brankas Direct, simply follow these 5 steps: