Brankas Support
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If you can’t find what you need or need further assistance, contact us.
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How do users remove their user’s credentials?
Users can clear their cookies or update their bank login credentials from the bank.
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How does Brankas and the bank charge transfer fees?
Banks charge end users with interbank fees upon successful transactions. Destination banks charge interbank fees to the source banks. You can waive the interbank fees by creating an account in every bank enabling intrabank transfers where there will be no fees imposed.
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How does Brankas Pay benefit customers?
Customers can complete their purchases with bank transfers without the need to open their bank app, visit a physical ATM or send screenshots for proof of payment.
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How does Brankas Pay benefit merchants?
Brankas Pay enables you to collect payment via bank transfers that enables you to save on merchant transaction fees. It also enables you to track and reconcile payments easily.
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How does Brankas routes funds and what are the bank transfer fees when as an example, HSBC is set as the destination account?
Banks charge end users the interbank fee upon successful transactions.
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How to clear cache and cookies on mobile browsers?
With the Remember Me feature, it enables users to bypass entering their bank login credentials for subsequent transactions. Users' credentials are not stored in Brankas or merchants’ servers but are stored in users’ devices. To remove stored credentials:
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How to complete a transaction with Brankas Direct?
Brankas Direct allows your end users to complete transactions securely and easily via APIs. To complete transactions with Brankas Direct, simply follow these 5 steps:
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I am a small business and do not have a developer in my team. Are Plugins suitable for me?
Yes! Plugins are suitable for business owners like you and require minimal to none technical knowledge to integrate.
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Is Brankas Pay suitable for my business?
Brankas Pay is suitable for small to medium businesses that require invoice creation and reconciliation features. Brankas Pay is also suitable for companies with agent networks.
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Is there a minimum or maximum amount that I can invoice?
The minimum amount you can invoice is PHP100 if you’re in The Philippines and IDR10000 if you’re in Indonesia.
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Is there an option for end users to select the payment rails (InstaPay or PESONet)? How do customers transact above the transfer limit?
The use of interbank rails are limited by banks based on specific transfer requirements.
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My customers don’t understand how Pay works. How do I explain it to them?
Brankas Pay allows customers to complete their payments via an electronic invoice. Depending on the region, customers have the option to complete their purchases with bank transfers, QR payments, e-wallets and soon, we’ll be adding the credit cards.
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What are bank integrations available?
You can view our bank coverage on https://brank.as/bank-coverage.
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What are the added costs to Plugins?
All the listed plugins are free and you will be charged as per Brankas Direct pricing; only charge per successful transaction.
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What are the available Plugins?
You can easily integrate with Brankas Direct via ready plugins if you have your ecommerce store on: WooCommerce, OpenCart, and Prestashop.
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What are the banks available on Brankas Pay?
Brankas Pay in Philippines enables banks transfers for these listed banks: BPI, BDO, UnionBank, Metrobank
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What are the main features and benefits of integrating with Brankas Direct?
Secured, instant settlement, one integration, less-prone to human errors, lower fees, one destination, one cohesive flow
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What are the rails used for interbank fund transfers and how does interbank fund transfer work?
Direct utilizes Instapay rail for interbank fund transfer In The Philippines.
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What are the ways we can integrate with Direct?
A client may integrate with Brankas Direct or via our Brankas Identity Provider (IdP).
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What happens when the Pay link expires?
A transaction can no longer be completed when a pay link has expired. Simply create a new Pay link.