Brankas Support
How can we help?
Contact Support
If you can’t find what you need or need further assistance, contact us.
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What is a Consent Page? Why does Brankas need the user’s consent
Brankas Direct is a Payment Initiation service and we abide by the local and international financial regulations to process a transaction.
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What is the customer journey after a successful transfer?
After completing the transaction, the end users are redirected to the client’s mobile application after a standard one (1) minute. The end users may also opt to click on “Done” to be redirected back to the mobile application immediately.
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What is the customer journey after an error/failed transaction?
After a transaction hits an error or failed state, the end users are redirected to the client’s mobile application after a standard one (1) minute. The end users may also opt to click on “Done” to be redirected back to the mobile application immediately.
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What is the pricing plan for Brankas Pay?
Brankas charge only successful transactions. View the pricing plans here if you are based in The Philippines and here if you are based in Indonesia.
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What security measures do you have?
We enforce HTTPS connections across all applications connecting to our systems and secure all inter-service communications with mTLS. End user banking credentials are never stored in our system.
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When and why should we opt for a Brankas settlement partner?
For financial institutions that are not currently on the Instapay or PESONet network, Brankas Direct can facilitate moving funds to such institutions via our settlement partners.
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Where are the credentials for ‘Remember Me’ stored?
The users' credentials are not stored in either our server nor the client’s server. The credentials are stored in the user’s cookies either in mobiles or browsers.
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Why do transactions fail?
There are various reasons why transactions fail such as banks undergoing maintenance, users entering wrong credentials/OTP, or high traffic rates. Reach out to our team at support@brank.as for assistance.
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Why is there no “Forgot Password” feature on the payment login page?
Brankas Direct facilitates the fund transfer process only. Any other bank related services such as password reset or completing account information are not available on Direct. We advise end users to perform these activities in the corresponding bank portals.
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Will the end user's account balance be reflected during the payment flow
Yes, account balance will be reflected only after end users have logged in to their accounts.