Brankas Support
How can we help?
Contact Support
If you can’t find what you need or need further assistance, contact us.
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I am a small business and do not have a developer in my team. Are Plugins suitable for me?
Yes! Plugins are suitable for business owners like you and require minimal to none technical knowledge to integrate.
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Is Brankas Pay suitable for my business?
Brankas Pay is suitable for small to medium businesses that require invoice creation and reconciliation features. Brankas Pay is also suitable for companies with agent networks.
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Is there a minimum or maximum amount that I can invoice?
The minimum amount you can invoice is PHP100 if you’re in The Philippines and IDR10000 if you’re in Indonesia.
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Is there an option for end users to select the payment rails (InstaPay or PESONet)? How do customers transact above the transfer limit?
The use of interbank rails are limited by banks based on specific transfer requirements.
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My customers don’t understand how Pay works. How do I explain it to them?
Brankas Pay allows customers to complete their payments via an electronic invoice. Depending on the region, customers have the option to complete their purchases with bank transfers, QR payments, e-wallets and soon, we’ll be adding the credit cards.
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What are the added costs to Plugins?
All the listed plugins are free and you will be charged as per Brankas Direct pricing; only charge per successful transaction.
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What are the available Plugins?
You can easily integrate with Brankas Direct via ready plugins if you have your ecommerce store on: WooCommerce, OpenCart, and Prestashop.
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What are the banks available on Brankas Pay?
Brankas Pay in Philippines enables banks transfers for these listed banks: BPI, BDO, UnionBank, Metrobank
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What are the main features and benefits of integrating with Brankas Direct?
Secured, instant settlement, one integration, less-prone to human errors, lower fees, one destination, one cohesive flow
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What are the rails used for interbank fund transfers and how does interbank fund transfer work?
Direct utilizes Instapay rail for interbank fund transfer In The Philippines.
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What are the ways we can integrate with Direct?
A client may integrate with Brankas Direct or via our Brankas Identity Provider (IdP).
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What happens when the Pay link expires?
A transaction can no longer be completed when a pay link has expired. Simply create a new Pay link.
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What is a Consent Page? Why does Brankas need the user’s consent
Brankas Direct is a Payment Initiation service and we abide by the local and international financial regulations to process a transaction.
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What is the customer journey after a successful transfer?
After completing the transaction, the end users are redirected to the client’s mobile application after a standard one (1) minute. The end users may also opt to click on “Done” to be redirected back to the mobile application immediately.
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What is the customer journey after an error/failed transaction?
After a transaction hits an error or failed state, the end users are redirected to the client’s mobile application after a standard one (1) minute. The end users may also opt to click on “Done” to be redirected back to the mobile application immediately.
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What is the pricing plan for Brankas Pay?
Brankas charge only successful transactions. View the pricing plans here if you are based in The Philippines and here if you are based in Indonesia.
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When and why should we opt for a Brankas settlement partner?
For financial institutions that are not currently on the Instapay or PESONet network, Brankas Direct can facilitate moving funds to such institutions via our settlement partners.