How can we help?
If you can’t find what you need or need further assistance, contact us.
Why do transactions fail?
There are various reasons why transactions fail such as banks undergoing maintenance, users entering wrong credentials/OTP, or high traffic rates. Reach out to our team at firstname.lastname@example.org for assistance.
Why is there no “Forgot Password” feature on the payment login page?
Brankas Direct facilitates the fund transfer process only. Any other bank related services such as password reset or completing account information are not available on Direct. We advise end users to perform these activities in the corresponding bank portals.
Will the end user's account balance be reflected during the payment flow
Yes, account balance will be reflected only after end users have logged in to their accounts.